IMPORTANT RECALL Enerco 1/4" Quick Connector Set with Shutoff Valve and Excess Flow Plug-Quick Disconnect. Please read this email in full as it contains critical information.
This is an important recall for both Canada and USA customers.
We would like to formally notify USA Escape customers that Enerco has registered a NHTSA Recall #22E-034 for Enerco 1/4" Quick Connector Set with Shutoff Valve and Excess Flow Plug-Quick Disconnect
In accordance with the United States NHTSA requirements, Escape Trailer Industries has also logged a NHTSA Vehicle Recall #22V-387
In accordance with Transport Canada requirements, Escape has logged a vehicle recall 2022-292 (Canada does not have a separate equipment recall requirement).
Escape's internal reference number for this recall is 22ECAD-02
Please review this email, your applicable recall letter, and the following video for a complete understanding of this recall.
How to determine if you are affected.
This affects customers with the standard Propane Quick Disconnect manufactured from July 2021 - March 2022.
Although this is unlikely, trailers built after March 2022 may be affected.
You'll need to inspect the Propane Quick Connect on your unit to see if your trailer is affected.
First, inspect the collar on the front of the quick connect. Look for the PART NUMBER along the front edge, if the part reads 76290W you may be affected.However, you will also need to check the date of manufacture.
To find the date of manufacture, check the rear brass hex where the unit connects to the propane line. IF THE DATE CODE ON THE BRASS HEX READS ANY OF “21-XX” (where X is any number) up to “22-10” – THIS IS A RECALLED QUICK DISCONNECT AND REMEDY IS REQUIRED.
If you don’t see a 21-XX to 22-10 on the hex, then your quick connect is not recalled and you can disregard this communication.
We have sent this communication to more customers than there are recalled units to ensure we reach everyone. If your quick connect does not meet the above criteria, please disregard this message.
Why is the Propane Quick Connect being recalled?
Certain propane female brass quick-disconnects may have a defect in the brass causing the female component to crack, which may result in a low pressure leak on the outside of the RV. The defect is due to porosity, contamination and carbon in the brass. These were installed on Escape RV travel trailers from approximately July 2021-March 2022.
There is the potential threat of propane leaking from a crack that could develop in the female quick disconnect. A propane leak in the presence of an ignition source could cause a fire outside the vehicle; however, the low pressure in the hose makes the actual risk of fire from this issue very low.
What you need to do for a replacement from Enerco.
Enerco will send a replacement Quick Connect directly to you for installation by a licenced professional/repair shop.
The replacement Quick Connect does not have the defects seen in the recall unit and is the functionally identical, albeit with a thicker brass hex (this does not affect the function of the component).
US or Canadian customers follow the same process. You must contact Flextech’sCustomer Service Department at 512-878-3731, or via email at Escaperecall@flextechhose.com. In your message or call, reference the Flextech NHTSA Recall #22E-034 (they will not have the Escape NHTSA number).
Flextech will send the replacement Propane Quick Disconnect and removal/installation instructions directly to you at no cost. Additionally, they will supply a letter that outlines the correct charge and procedure for the work for your chosen repair shop/person.
You will pay the cost to have the repair work done (0.3 hours) and Escape will reimburse up to a maximum of $48CAD/$40USD upon submission of a receipt to recall@escapetrailer.com.
What will Escape do?
Escape Trailer Industries will contact all affected customers with appropriate contact details for Flextech in order to request a replacement unit at no cost.
If you have sold your Escape.
Please forward this message to the purchaser of your Escape if you have their details.
If you’ve purchased a pre-owned Escape we may not have your details. Please click here to register yourself/your trailer to receive important updates.
Questions?
If you have any questions and need to speak with someone from Escape please email recall@escapetrailer.com. You can also call us at 1-855-703-1650 (toll-free) and ask to speak to someone in our Parts & Service department (please indicate that you are calling about the Recall #22E-034 for Enerco 1/4" Quick Connector Set with Shutoff Valve and Excess Flow Plug-Quick Disconnect).
